DEMO incident
Same-day cancellation · $160 color service · 3 hours remain
Evidence
Returning client. A usable recovery window remains. An active waitlist is available for the open color-service block.
Tradeoff
The original client can be offered a next appointment now, while the open slot has a short, time-sensitive rescue window.
One decision
DO BOTH.
Recover the client opportunity and rescue the open capacity—without discounting by default.
Exact action
Now · owner · direct message
Offer the original client two next-available times. Use the existing client-contact channel.
Within 10 minutes · front desk · waitlist
Contact the first high-fit waitlist client for the open slot. Do not contact every client at once.
Stop condition
Stop the client route when they choose or decline. Stop slot outreach when the slot is accepted or the 20-minute response window ends.
Outcome / learning
Not known yet. After the case closes, RECOVER records what happened so comparable future losses use the business's own local evidence.